As mentioned in our previous blog posting, we are moving our datacenter to the US; this means we now have space on a server in the US and a server in London, ensuring that our clients in both countries get the fastest possible response for their websites.

Our server uptimes are still exemplary, as we show on our Server Status page (http://www.kpdirection.com/serverstatus.php). We're proud of this, and our monitoring is done in real-time by a third party company to prove that we're not just making the figures up.

As you can see from the uptime graph, both servers are showing an uptime more than 99.99% for 2008. And, of course, we *don't* guarantee this! Why? Because we live in the real world. Our aim is to make sure that your websites and email are available as much as possible, but for us to guarantee this would involve paying for insurance against downtime. This cost would have to be passed onto our clients - who would therefore end up paying more for the same level of service, and subsidizing a guarantee that is virtually worthless because of the myriad of aspects that can stop a particular user accessing a website.

So, what if you need a guarantee? Call us to discuss a dedicated server for your company.

How much will hosting cost? Less than you expect for business class hosting, but we charge more than companies like GoDaddy and Hostgator, and we don't offer unlimited bandwidth and diskspace. This is because we are a business that wants to understand your business and offer you the services you need. We deliberately don't overload our servers with as many websites as we can fit on them, and we keep our customer base down to a manageable level; we know all our clients by name, and they know they can ring us at any time day or night and we'll sort their web hosting problems for them. We run our business for businesses!

Labels: Business, Clients, IT Support, Web Design